Privacy policy

  1. Privacy statement
  2. Personally identifiable information
  3. Right of access
  4. Shared data
  5. Links to other websites
  6. Contact

1. Privacy statement

Indaver acknowledges the importance of protecting personal information and data. For us, this entails a commitment to respect privacy and comply with the applicable practices for collecting, keeping and using personal information and data.
Since Indaver processes your personal data, we need to inform you about your rights as an individual, in accordance with the applicable European regulation. 
The processing of your personal data may take place because of a legal obligation to do so, but generally only when you have given us your consent to process your personal data. You can always ask us to clarify on which legal basis we process your data via the contact details mentioned at the end of this privacy statement.

2. Personally identifiable information

Personal information, such as names, addresses and email addresses, is collected only when it is voluntarily passed on to us. You will always be notified about how we will use this information. Most services do not demand any form of registration. You can accordingly visit our site without telling us who you are. However, registration may be demanded for a number of services. When you register with us, you may have to fill out certain fields (some of which are compulsory and some optional) and that you have to enter a user name and a password. If in this case you choose not to provide the personal data requested by us, you will probably not be given access to certain parts of the website and we will be unable to answer your question.

We do not engage in automated decision-making based on the personal data we collect/process from you.

We may disclose information about you:

  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purpose of fraud prevention and reducing credit risk);

Except as provided in this privacy policy, we will not provide your information to third parties.

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy. If you are in the European Economic Area (EEA), information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the EEA. 
We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with these changes. 
Your data are being stored in accordance with the statutory retention periods or as long as necessary for the purposes described above and – of the processing is based solely on your consent - at the latest until withdrawal of your consent. 

3. Right of access

You have the right to access and correct your personal data or have them deleted at your request as described below. We endeavour to ensure that personal data are up to date, accurate and complete.

At your first request the following information will be provided, free of charge and within the period of one month:  Which data are being stored? Why are these data stored? For what period of time are these date stored or expected to be stored? When applicable, the recipients of the data? Are the data being used for automated decision-making, the logic involved as well as the envisaged consequences of such processing? 

Next to the notification of the above mentioned  information within a reasonable period of time (in any event within one month), we inform you of all rights you can exercise if needed: 
the right to rectification: if you think that certain data which are being processed by us, are inaccurate or incomplete, you have the right to request a rectification of completion, by giving an additional declaration; 

the right to erasure: also known as the right to be forgotten: you have the right to demand that your personal data will be erased or deleted in case of one of the following events:   

  • if the data are no longer required for the purpose for which they were collected or processed;
  • if the data are being processed based on your consent and you want to withdraw your consent, provided that we have no other legal ground for the processing of your personal data;
  • If you object to the processing and there are no overriding legitimate grounds for the processing;
  • If you think the data were processed unlawfully from the beginning;
  • If the erasure is necessary to comply with a legal obligation;
  • If the data are collected in relation to the offer of information society services to a child;

the right to restriction of the processing: you have the right to demand the restriction of the processing of your personal data in case of one of the following events:

  • the accuracy of the personal data is contested, for a period enabling the controller to verify the accuracy of the personal data;
  • the processing is unlawful and you prefer a restriction instead of the complete erasure; 
  • the personal data are no longer needed for the purposes of the processing, but you need them for the submission, exercise or defense of legal claims;
  • if you objected against the processing pending the verification of your complaint;

the right to an electronic copy and transfer: you have – in case the processing of your personal data is based on your consent - the right to obtain a copy of the personal data you provided, in a structured, a commonly used and machine-readable format, and the right to transmit those data to another controller (when the processing was based on consent and the processing was carried out by automated means);  

the right to object: you have – in case the processing occurs in the public interest or a legitimate interest – the right to object to the processing, also to profiling and in case of processing for direct marketing purposes; 

the right to lodge a complaint: if you think there has been an infringement on the European privacy legislation, you have the possibility to submit a complaint to the supervisory authority concerned:
Gegevensbeschermingautoriteit
Drukpersstraat 35
1000 Brussel
+32 (0)2 274 48 00
+32 (0)2 274 48 35
contact(at)apd-gba(dot)be

The aforementioned requests can be rejected or replied to in a restrictive way, when this is necessary to safeguard national security, national defense, public security, the prevention, investigation, detection and the prosecution of criminal offences, other objectives of general public interest, the protection of judicial independence and judicial proceedings, the prevention, investigation, detection and the prosecution of breaches of ethics for regulated professions, a monitoring, inspection or regulatory function related to, even occasionally, the exercise of official authority, the protection of the data subject or the rights and freedoms of others, the enforcement of civil law claims.

4. Shared data

Some Indaver websites place packets of data on your computer when you visit them. These packets of data are known as cookies. If a user returns to the same website later, the cookies are transmitted back to that and only that website. Cookies tell us how and when certain pages on our website are visited and by how many people. The goal is to use this information to improve our websites. Read more about cookies here.

5. Links to other websites

Our website contains links to other websites. We cannot accept responsibility for the content of non Indaver websites.

6. Contact

To exercise your rights, you can at all times submit a written request to:

Ketenislaan 1
Haven 1548
9130 Kallo
Belgium

Indaver
BE0427.973.304
+32 15 28 80 00
indamp@indaver.com

Your request has to mention at least the following data: full name and surname, address, date of birth of the data subject and a copy of a valid ID or other proof of legitimation. When the request is submitted by a legal representative or proxy on behalf of the data subject, the request has to contain a piece of evidence of the representation or proxy, a copy of a valid ID or other proof of legitimation of the data subject and the applicant (unless the latter is a lawyer). Your request will be handled  free of charge, within a period of one month, insofar the request contained all the necessary information as mentioned above.